Privacy Policy


Your privacy explained

GoCruise and Fred. Olsen Travel are committed to protecting the personal information that you share with us through the Internet. This statement sets forth our privacy policy regarding information you provide to us through the use of our Web site. This statement also provides you with information on how to prevent your personal information from being collected or shared when you visit our Web site, respond to our Web-based promotions or send us an email.

The information we gather

We collect information about you through two principal means: through technology (for example IP addresses and cookies) and through your voluntary submission of information.

Non-personally Identifiable Information

Using technology, our sites can collect information about the type of browser you are using, your operating system and your IP address information using technology. An IP address is a number that is automatically assigned to your computer and is recognised by web technology whenever you are surfing the Internet. None of this information is considered personally identifiable information.

We also use cookies and other technologies to collect non-personally identifiable information for a variety of purposes, such as to improve the design and content of our website and to enable us to provide a more personalised experience when you browse the Internet. Most industry-standard Web browsers have an option that allows you to turn off all cookies or have your computer inform you each time that a request to place a cookie is being made. If you turn cookies off (or refuse to accept a request to place a cookie), you may not have access to some features on our Web sites and some of our services.

Personally Identifiable Information

You can use the majority of our Web sites without being required to divulge any personally identifiable information to us. To participate in or use some of the activities available on our sites (such as enquiring into a cruise, entering a contest or contacting us) you may be required to provide certain personally identifiable information (such as your name and e-mail address). In addition, in connection with some activities such as enquiring about a cruise, we collect additional personally identifiable information such as your phone number.

Our website uses localStorage to store your some of your details on your own computer. These details are only stored on your machine if you enquire about a cruise with us. We only then use those details when you return to our website to give you a more personalised experience. This method is secure and tested by our web team.

How we use the information gathered

We use the information that you share with us for these purposes:

  • To provide the products or services you request
  • To improve the content of our site and enhance your cruise planning experience
  • To measure consumer demand or interest in various offerings; and
  • For marketing and promotional purposes, including to provide you with information about products and services offered by Cruises and its subsidiaries and affiliates.

How do I tell GoCruise that I don't want to be contacted or change my personally identifiable information?

Our Web sites sometimes provide you the opportunity to opt-in to receive communications from us at the point where we request information from you. You always have the option of removing your name from our email mailing list(s) so that you will not receive further email promotional communications from us. In order to ensure immediate removal from any list, it is best to follow the specific instructions outlined within the communications you receive from us since we operate numerous sites and e-mail lists. If you are unable to complete the process indicated in such communications, send us an email.

Links and third parties

Our Web sites often provide links to resources that we believe may be useful. These links will lead you to Web sites operated by third parties that operate under different privacy policies. We encourage you to review those privacy policies, as we have no control over information you may submit to those third parties.

Our web sites may use third parties, such as ad server companies, to present or serve advertisements that you may see on our web site. Our web sites may also include advertisements placed by third parties. Our privacy policy does not cover any information collected by those third parties nor does it cover how they may use such information.

How do we protect your information?

Security for all personally identifiable information is extremely important to us. To prevent unauthorised access, maintain data accuracy and ensure the correct usage of information, we monitor and adjust our physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Unfortunately, we cannot guarantee that data transmitted over the Internet will always be secure. As a result, while we strive to protect your personally identifiable information, we cannot ensure or warrant the security of any information you transmit to us or from our online products and services, and you do so at your own risk. Upon receipt of your transmission, we strive to ensure the security of that information in our systems.

What about children under the age of 13?

None of our Web sites are targeted at children (minors under 13 years of age), and we do not knowingly collect personally identifiable information from children who have not obtained parental consent.

Our Address

Olympus House, 2 Olympus Close, Ipswich, Suffolk, IP1 5LN

Privacy policy updates

By using our Web sites, you signify your acceptance of this Privacy Policy. Fred. Olsen Travel reserves the right to modify, alter or otherwise update this policy at any time. Visitors are encouraged to review this policy from time to time to stay abreast of any changes. Your continued use of our Web sites following the posting of any changes to this policy means you accept those changes.

Questions or comments?

If you have any further questions or comments regarding our Privacy Policy, please send us an email with your questions or comments.

This Privacy Policy was last modified on 06/06/2014.

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